Privacy Policy & Terms of Use

Introduction

Welcome to SimpleRx, provided by DQODIFY Private Limited. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile application and website (simplerx.app). We are committed to protecting your privacy and complying with India's Digital Personal Data Protection Act, 2023.

1. Scope & Applicability

This policy applies to:

• Our mobile applications (Android)
• Our website at simplerx.app
• All services offered through these platforms

By using SimpleRx, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number
• Medical Documents: Lab reports, prescriptions, medicine information you upload
• Health Queries: Questions you ask our AI system
• Profile Data: Age, gender (optional)

2.2 Automatically Collected Data

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent, interaction patterns
• Location Data: For finding nearby doctors (only with your permission)
• Cookies & Analytics: To improve app performance

3. How We Use Your Data

We use your information to:

• Provide Services: Explain medical information, analyze reports, answer health queries
• Improve Our App: Enhance AI models, fix bugs, develop new features
• Personalization: Customize your experience based on preferences
• Security: Detect and prevent fraud, abuse, and security incidents
• Communication: Send updates, notifications, and support messages
• Legal Compliance: Meet regulatory requirements and respond to legal requests

4. Consent Management

5. Sharing & Processors

We do NOT sell your personal data. We may share data with:

• Service Providers: Cloud hosting, analytics, AI processing (under strict confidentiality)
• Affiliates: DQODIFY group companies for service improvement
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In case of merger, acquisition, or sale

6. Security Measures

We implement industry-standard security practices:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Strict internal access policies
• Regular Audits: Security assessments and penetration testing
• Data Minimization: Only collect necessary information
• Anonymization: Personal identifiers removed where possible

7. Data Retention

We retain your data only as long as necessary:

• Account data: Until you delete your account
• Medical documents: As per your preference or legal requirements
• Usage analytics: Aggregated and anonymized indefinitely

8. International Data Transfers

Your data may be transferred to and processed in countries outside India. We ensure adequate safeguards through:

• Standard contractual clauses
• Data processing agreements with vendors
• Compliance with cross-border data transfer regulations

9. Children's Privacy

SimpleRx is intended for users 18 years and older. We do not knowingly collect data from children under 18 without parental consent. If you believe we have inadvertently collected such data, please contact us.

10. Your Rights & Choices

Under Indian data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request removal of your data
• Data Portability: Receive your data in a structured format
• Withdraw Consent: Stop processing of your data
• Object: Opt-out of certain data uses

To exercise these rights, contact us at privacy@dqodify.com

11. Cookies & Analytics

We use cookies and similar technologies to:

• Remember your preferences
• Analyze app usage patterns
• Improve performance and user experience

You can control cookies through your device settings.

12. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes through:

• In-app notifications
• Email updates
• Website announcements

Your continued use after changes indicates acceptance.

13. Contact & Grievance Officer

For privacy concerns, questions, or complaints:

DQODIFY Private Limited
Email: support@simplerx.app
Grievance Officer: As per DPDP Act requirements
Response Time: Within 30 days

14. Terms of Use

Acceptable Use

You agree to:

• Use SimpleRx for personal, non-commercial purposes
• Provide accurate information
• Not misuse or attempt to hack our services
• Respect intellectual property rights

Content Ownership

You retain ownership of content you upload. By using SimpleRx, you grant us a license to process this content to provide our services.

Disclaimer of Warranties

SimpleRx is provided "as is" without warranties. We do not guarantee:

• Medical accuracy of AI-generated explanations
• Uninterrupted service availability
• Complete error-free operation

Limitation of Liability

DQODIFY Private Limited is not liable for:

• Medical decisions made based on app information
• Indirect, incidental, or consequential damages
• Third-party service failures

Governing Law

This policy is governed by Indian law. Disputes shall be subject to the jurisdiction of courts in India.